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  3. Charges, Disputes, and Refunds

Charges, Disputes, and Refunds

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  • The pending charge on my card is different from my receipt
  • Max Order Error: Order too Large
  • I Disputed an Incorrect Charge for a Canceled/Duplicate Order
  • What are my different billing options available through LevelUp?
  • I disputed a LevelUp transaction with my bank or credit card issuer and now I can’t use my app. What do I do?
  • My card failed on a recent transaction. What do I do?
  • I had a poor experience at a restaurant due to service, food quality, or the facilities
  • What is the “tax or other one-off adjustments” section on my receipt?
  • I was overcharged. How can I get a refund?
  • I don't recognize a charge on my account
  • My transaction went through twice. How do I get a refund?
  • What is the temporary charge on my account?
  • Why is there a recurring charge on my account?

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