Users
The Basics
- LevelUp iPhone App Walkthrough
- LevelUp Android App Walkthrough
- How do I join LevelUp?
- What is LevelUp and how do I pay with it?
- Where can I pay with LevelUp?
- How do I tip with LevelUp?
Managing Your Account
- Why Have I Been Blocked from Linking My Card to My Account?
- How do I reset my password?
- I Was Notified That Someone Attempted to Link My Card to Another Account, What's Up?
- Where Can I See My LevelUp Transaction History?
- How Do I Add My Birthday To My Account?
- How do I change the payment method linked to my account?
Security
Details of LevelUp Credit
- I couldn’t scan my app when I made my order, can I still earn rewards progress?
- I referred a friend, but I haven’t received my credit
- How do I use credit?
- How do I earn credit?
- How do I view how much credit I have?
- Does credit expire?
Charges, Disputes, and Refunds
- How Does Monthly Billing Work?
- I’ve placed an order but need to make changes or cancel and be refunded
- What is the “tax or other one-off adjustments” section on my receipt?
- I was overcharged. How can I get a refund?
- I don't recognize a charge on my account
- My transaction went through twice. How do I get a refund?