Users
The Basics
- LevelUp iPhone App Walkthrough
- LevelUp Android App Walkthrough
- How do I join LevelUp?
- What is LevelUp and how do I pay with it?
- Where can I pay with LevelUp?
- How do I tip with LevelUp?
Managing Your Account
- Why am I unable to add a payment method (TLS error)?
- How do I close my account?
- How do I reset my password?
- How do I change the payment method linked to my account?
- How can I update my account email address?
- Where Can I See My LevelUp Transaction History?
Security
Details of LevelUp Credit
- I don't see my credit in my app or my credit didn't apply to my order
- I couldn’t scan my app when I made my order, how can I still earn rewards progress?
- I referred a friend, but I haven’t received my credit
- How do I use credit?
- How do I earn credit?
- How do I view how much credit I have?
Charges, Disputes, and Refunds
- I Disputed an Incorrect Charge for a Canceled/Duplicate Order
- What are my different billing options available through LevelUp?
- I disputed a LevelUp transaction with my bank or credit card issuer and now I can’t use my app. What do I do?
- My card failed on a recent transaction. What do I do?
- How Does Monthly Billing Work?
- I’ve placed an order but need to make changes or cancel and be refunded