Users
The Basics
- I’ve got an Idea for a New App Feature!
- I Participated in the Restaurant's Rewards Program before the App. What Happened to my Previous Rewards?
- I need help troubleshooting my LevelUp-powered app!
- Can I log into multiple LevelUp powered apps with the same email address?
- LevelUp iPhone App Walkthrough
- LevelUp Android App Walkthrough
Managing Your Account
- I received an "Updates to Terms of Service" email and have follow up questions or wish to unsubscribe
- Why am I unable to add a payment method (TLS error)?
- How do I close my account?
- How do I reset my password?
- How do I change the payment method linked to my account?
- How can I update my account email address?
Security
Details of LevelUp Credit
- I received an error when trying to receive my $20 reward for finding the Snowman on the Smoothie King website!
- I don't see my credit in my app or my credit didn't apply to my order
- I couldn’t scan my app when I made my order, how can I still earn rewards progress?
- I referred a friend, but I haven’t received my credit
- How do I use credit?
- How do I earn credit?
Charges, Disputes, and Refunds
- The pending charge on my card is different from my receipt
- Max Order Error: Order too Large
- I Disputed an Incorrect Charge for a Canceled/Duplicate Order
- What are my different billing options available through LevelUp?
- I disputed a LevelUp transaction with my bank or credit card issuer and now I can’t use my app. What do I do?
- My card failed on a recent transaction. What do I do?