LevelUp App Retirement FAQ

• What is Grubhub Direct and how do I sign up for it?
• Is there an in-store alternative?
• Do my customers know about these changes?
• I paid a hardware deposit; how do I return the hardware for a refund?
• What do I tell my customers if they have any unspent rewards available?

Helping Your Customers

• How can I add points, visits, or the amount spent by customers who forgot to scan the app?

Using the Custom Campaign Creator

• How To Create BOGO Campaigns
• How to Create Dollar Amount Campaigns
• How to Create Item Based Campaigns
• How to Create a Segmented Customer List
• How to Create Email Alerts in the Custom Campaign Creator

The Basics

• What is LevelUp?
• Can a customer pay with LevelUp without linking a card?
• What if my customer doesn’t have an iPhone or Android Phone?
• What happens when a LevelUp customer’s credit or debit card gets declined?
• How do receipts work on LevelUp?
• Can I add fine print to accepting LevelUp?

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Managing Your Account

• Why can't I see my store when I log in?
• How do I log into the Dashboard?
• What is the Business Dashboard?
• What transaction data do we get and when?
• Where can I find my overall performance analytics?

Accepting Transactions

• LevelUp and My Staff
• How do I process LevelUp transactions?
• Handling LevelUp transactions at a full service restaurant
• How do I refund a transaction from LevelUp?
• My LevelUp terminal isn't working. Help!
• A customer says they have credit toward my business. What do I do?

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Accounting & Finance

• How to update banking information
• I see an adjustment on my last payment. What's that?
• How do refunds work?
• How does LevelUp handle fraud, chargebacks, or disputes?
• How do I get notified of my payments?
• How do LevelUp payments appear in my bank account?

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Marketing

• What are campaigns and how do I turn them on?
• Where can I track campaign analytics?
• How else can I promote that I'm accepting LevelUp?