There’s no app for the restaurant I visit, but I have a gift card/preloaded credit on my account!

  • If you received an email notifying you that you have preloaded or gift card credit on your account that can be refunded after 9/30, please send us your info through this form. There, you will be able to choose if you would like a refund to your card on file within the LevelUp app or if you would like to receive a check.
  • If you have gift card or preloaded credit specifically from one of the following restaurants, we are unable to provide a refund:
    • Fresh to Order, Kwench Juice Cafe, Mighty Quinn's BBQ, Spring Chicken, The Juice Box, Vino Fine Wine & Spirits.
      If you have any questions, please reach out directly to the merchant in question via the contact information on their website. 
    • Please note that any other non-gift card credit will not be refunded.
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