The quickest way to resolve a charge for an incorrect or canceled/duplicate transaction is to contact LevelUp support at 855.538.3542 or firstname.lastname@example.org. Unfortunately, opening a formal dispute with a third party arbitrator (such as issuing a chargeback through your card’s issuer) means that we must undergo a mandatory arbitration process, during which your account will not be available for new purchases. This is often a lengthy process (weeks to months) that includes multiple parties outside of LevelUp, but can be expedited by contacting your card issuer to drop the dispute.
Once we have received an update from your card issuer that the dispute has been dropped, we will be back in touch to let you know that your account has been reactivated for use. If the dispute has been dropped and the duplicate transaction in question has not been refunded at that time, please let us know and we'd be happy to refund you.
If you have any other questions, please contact us at 855.538.3542 or email@example.com.