If you're still at the business:
- Have the business refund you and redo the transaction for the correct amount.
If you're no longer at the business:
- Touch base with the business directly to receive a refund, as they will be the ones to provide it.
- If you have troubles getting in touch with them, send us a Support request from the app or email (firstname.lastname@example.org) from the email address tied to your LevelUp account with the following information:
- Date and time of purchase, amount of purchase, business it occurred at and reason for the refund.
- Best number to contact you (in case LevelUp or the merchant requires additional information).