How do I reset my password?

Resetting from the web:

  • Go to www.thelevelup.com/login
  • Click on 'Reset Password', which will prompt you to enter your e-mail address.
  • Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).
  • Click the 'Reset My Password' button included in the email.
  • This will open up to a new window, which will allow you to reset and confirm a new password.

Resetting from the app:

  • Click 'Get Started'.
  • After inputting your email address, tap the 'Forgot Password' button.
  • You'll be prompted to confirm your email address and click Submit.
  • Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).
  • Click the 'Reset My Password' button included in the email.
  • This will open up to a new window, which will allow you to reset and confirm a new password.
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