How do I reset my password?

Resetting from the web:

  • Please visit www.thelevelup.com/login
  • Click on 'Reset Password', which will prompt you to enter your e-mail address.
  • Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).
  • Click the 'Reset My Password' button included in the email.
  • This will open up to a new window, which will allow you to reset and confirm a new password.

Resetting from the app:

  • Click 'Get Started'.
  • After inputting your email address, tap the 'Forgot Password' button.
  • You'll be prompted to confirm your email address and click Submit.
  • Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).
  • Click the 'Reset My Password' button included in the email.
  • This will open up to a new window, which will allow you to reset and confirm a new password.

Once your password has been reset, we’d also recommend resetting your LevelUp QR codes as well (this is also a good step to take if you ever lose your phone).

  • Log in to your account at www.thelevelup.com/login
  • Once logged in, click on the 'Deactivate' tab on the left side of page (the Control Panel)
  • Click on 'Deactivate' next to any app that is listed as being associated with your account

Clicking Deactivate will generate a new LevelUp QR Code for you to pay with and ensure that your old LevelUp QR Code will no longer work. It will also log out your account on all devices. You can get your new LevelUp QR Code by logging into the app again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request