I don't recognize a charge on my account

Security is one of our highest priorities at LevelUp. If you do not recognize a transaction in your transaction history and/or emailed statement or you receive an emailed receipt for a purchase you did not make, take the following steps:

Step 1: Contact Support 
Please send us a Support request from the app (Settings > Report an Issue or Get a Refund) or reply to the email that details the transaction in question with the following information:

  • Disputed purchase (date it occurred, amount of purchase, business it occurred at) 
  • Best number to contact you (in case we have other questions)

We look to resolve these requests quickly and process any refunds when necessary.

Step 2: Deactivate your devices
For instructions, see our article here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request