How do I add a PIN Lock to my app and what if I forget it?

LevelUp allows you to lock the app with a PIN.

To enable this feature on the app:

  • Select Settings > Enable PIN Lock
  • Enter your four-digit PIN, then confirm this entry
  • When the PIN Lock is enabled, this four-digit PIN will be required to access the app - make sure to remember your PIN! 

What if I forget my PIN?

Due to our aggressive security measures designed to keep your payment information safe, it is not possible to re-claim a security PIN within the LevelUp app. However, you can remove and install a new version of the app, then log in with your LevelUp account and start using it again.

Check out the instructions below for help:

To remove the app:

Android: Tap Menu > Settings > Applications > Manage Applications, then select the application, tap Uninstall, and confirm deletion. 

iPhone: Long hold down the app icon, press the small ‘x’ that appears, and confirm deletion.

To reinstall the app:

Search in either the App Store, Google Play or Windows Phone App Store for LevelUp, tap Install, and watch the magic happen! Launch the app, log in with your LevelUp account, and you're good to start paying at merchants and earning credit!

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