My card failed on a recent transaction. What do I do?

LevelUp powers many different apps for ordering food, so if you placed an order with a LevelUp powered app and your card fails, we’ll send you an email notification. This generally means that your card has either expired, been canceled, has insufficient funds or is no longer valid for another reason.

If you receive that notification, you should visit Settings in your app to remove the invalid card and add a new one. Without a valid card on file, you won't be able to pay with LevelUp.

If you believe there are no issues with your card, please contact your bank for more information as to why your transaction was declined.


Also, if you run into any issues updating your payment method, check out our article here for assistance.

If you have additional questions about managing your account, check out this section of our FAQs.

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